Returns
To start a return or exchange, please visit ourĀ Return Portal.
Our return policy allows 15 days from the delivery date to request a return.Ā Return requests made after this period will not be accepted. A receipt or proof of purchase is required.
Return Eligibility
To be eligible for a return, items must be unused and in the same condition as received. Items must be returned in their original garment bags with all tags attached.
Returns will be rejected if the item has excessive lint, pet hair, odors or scents, signs of wear, have been washed, or damaged.
Restocking Fee
A $10 restocking fee will be charged for each return request refunded to the original payment method.
Shipping Costs
For orders that qualified for free shipping, the original shipping cost will be deducted from the refund amount.Ā Customers are responsible for return shipping costs, which are non-refundable.
Promotional Gifts
If your return brings your order total below the minimum required for a free gift, you must return the promotional gift item(s) to avoid additional charges.
Non-Returnable Items:
We do not accept returns for the following items:
Sale Items
Sale items are not eligible for refunds to the original payment method but may be returned for store credit.
Refunds
Once we receive and inspect your return, we will email you with an update on your return status. If your refund is approved, it will be issued to your original method of payment.
Late or Missing Refunds
If you have not received your refund, please follow these steps:
If you have completed these steps and still have not received your refund, please contact us at info@fabricoftheuniverse.com for further assistance.
Gifts
If your item was marked as a gift and shipped directly to you, you will receive store credit for the value of the returned item once we receive and inspect it.
If the item was not marked as a gift or was shipped to the original purchaser first, any approved refund will be issued to the original purchaser.